Frequently Asked Questions
Find answers to common questions about our speech pathology services. If you can't find what you're looking for, please don't hesitate to contact us.
Do I need a referral to see a speech pathologist?
No, you do not need a referral to access our services.
Are your services covered by Medicare or private health insurance?
- •Yes, some of our services may be eligible for 5 rebates through Medicare per calendar year if you have a Chronic Disease Management Plan from your GP.
- •Many private health insurance plans offer coverage for speech pathology services. Please check with your insurance provider for details on your specific coverage.
- •Quote these item numbers:
- •320 – Initial Consultation
- •340 – Therapy Session
What happens if I need to cancel my appointment?
We understand that sometimes you may need to cancel due to unforeseen circumstances and we will do our best to accommodate you. However, if you book an appointment with us and don't turn up or if you contact us to cancel an appointment with less than 2 business days (full 48 hours Mon-Fri) notice, the full appointment fee will need to be paid.
How do I know if I or my child needs speech therapy?
If you or your child are experiencing difficulties with communication, such as being understood by others, expressing thoughts, understanding language, using voice effectively, or swallowing, a speech pathologist can help. We offer initial consultations to assess any concerns and discuss the best course of action.
What should I expect during the first session?
During your first session, we will conduct a comprehensive assessment to understand your or your child's specific needs. This may include discussing medical history, observing communication and conducting standardised assessments based on your needs. Based on this information, we will develop a personalised treatment plan.
How often will I need to attend therapy sessions?
The frequency and duration of therapy sessions will depend on the specific needs and goals of each client. Some clients may benefit from weekly sessions, while others may require less frequent visits. We will work with you to create a schedule that fits your needs and schedule.
Where are your sessions held?
We are a mobile clinic, meaning we come to you! Our speech pathologists provide services in the comfort of your own home, at schools, workplaces, or any convenient location within Sutherland Shire, St George area and surrounding suburbs (travel fee is applicable). We also offer online sessions via telehealth for those who prefer or require remote therapy (no additional charge).
How do I book an appointment?
You can book an appointment by contacting us directly through our Contact Page or by calling us at 0477 580 898. Our friendly team will help you schedule a time that works for you.
How do you ensure personalised care?
At our clinic, we prioritise individualised care by conducting thorough assessments and developing tailored treatment plans for each client. Our team is dedicated to providing compassionate and evidence-based therapy that aligns with your personal goals and values.